Frequently Asked Questions (FAQs)
1. What are cluster lashes?
Cluster lashes are small groups of lash fibers designed to be applied along the lash line to create a fuller, longer look. They offer a customizable alternative to strip lashes and can often be applied at home.
2. How long do cluster lashes last?
Depending on the adhesive used and how well they are cared for, cluster lashes can last anywhere from 1 day to 7 days or more. Longevity varies based on your routine and the products used.
3. Can I apply cluster lashes myself?
Yes. Many cluster lashes are designed for DIY application. Follow the included instructions and use the recommended bond and seal products for the best results.
4. Are cluster lashes reusable?
Many cluster lashes can be reused if they are removed gently, cleaned properly, and stored in their original case.
5. How do I remove cluster lashes safely?
Use a lash remover or an oil-based makeup remover to dissolve the adhesive. Avoid pulling the clusters off, as this may damage your natural lashes.
6. Will cluster lashes damage my natural lashes?
When applied and removed correctly, cluster lashes are generally safe. Improper application or forceful removal can increase the risk of damaging your natural lashes.
7. Can I wear mascara with cluster lashes?
Most users find mascara unnecessary because cluster lashes already provide volume. If you choose to use mascara, apply it sparingly and avoid waterproof formulas that can make removal more difficult.
8. Can I shower or swim while wearing cluster lashes?
Light exposure to water may be fine after the adhesive has fully cured, but excessive moisture, steam, or swimming can shorten wear time depending on the adhesive used.
9. Are your lashes cruelty-free?
Yes, our lashes are cruelty-free and made without animal testing.
10. What materials are your lashes made from?
Our lashes are made from high-quality synthetic fibers designed to mimic the look and feel of natural lashes while remaining lightweight and comfortable.
11. Which lash style is best for beginners?
Natural or medium-volume styles with shorter lengths are often the easiest to apply and provide an everyday look.
12. How many applications can I get from one tray?
The number of applications depends on the style, number of clusters used per eye, and whether you reuse the lashes. Many trays provide multiple full sets.
13. Do you ship internationally?
We offer international shipping to select countries. Please check our shipping policy or enter your address at checkout to see available options.
14. How long does shipping take?
Processing and delivery times vary by location and shipping method. Estimated delivery times are provided during checkout.
15. What is your return policy?
For hygiene reasons, unopened products may be eligible for return according to our return policy, while opened lash products may not be returnable. Please review our policy for details.
16. How can I contact customer support?
You can reach our customer service team through our website’s contact form or by email. We aim to respond to all inquiries within 1–2 business days.
17. Are your adhesives safe for sensitive eyes?
Our adhesives are formulated for cosmetic use, but sensitivities vary. If you have sensitive skin or eyes, perform a patch test before full application and discontinue use if irritation occurs.